TRUE VINTAGE CANDLE operates this store and website, including all related information, content, features, tools, products, SMS marketing programs, and services (collectively, the “Services”). TRUE VINTAGE CANDLE is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.
We may collect the following categories of personal information:
Contact Information
• Name • Email address • Billing and shipping addresses • Phone number (including mobile numbers for SMS opt-in)
SMS & Mobile Program Information (NEW)
If you opt into SMS marketing or order notifications, we collect: • Your mobile number • SMS opt-in consent • Delivery, open, and click interaction data • Data used to determine cart abandonment • Message history and preferences
This information is used solely to operate and administer our SMS programs in compliance with applicable laws.
Abandoned Cart Tracking (NEW REQUIRED LANGUAGE)
TRUE VINTAGE CANDLE’s website uses cookies, pixels, and plugins to keep track of items you place in your cart—including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS.
Financial Information
• Credit or debit card details • Payment method and confirmation • Transaction data
Processed securely through third-party payment providers.
Account Information
• Username and password • Profile settings • Saved preferences
Transactional & Behavioral Data
• Items viewed • Items placed in cart or wishlist • Purchases, returns, and cancellations • Interaction patterns on the website
Device & Usage Data
• IP address • Device type • Browser type • Network information • Cookie identifiers • Website activity logs
Location Information (UPDATED FOR COMPLIANCE)
We may collect location data to personalize your experience: • General (IP-based) location to determine currency or shipping options • Precise location only if you explicitly enable location tracking on your device
You may disable location services at any time in your device settings.
PERSONAL INFORMATION SOURCES
We may collect information:
• Directly from you (creating an account, making a purchase, contacting support) • Automatically through your browser, device, or cookies • Through SMS tools and plugins that track abandoned carts • From service providers assisting with shipping, analytics, SMS delivery, or payment processing • From affiliates, partners, or third parties
HOW WE USE YOUR PERSONAL INFORMATION
To Provide, Tailor & Improve the Services
We use personal information to: • Process and fulfill orders • Ship products • Manage your account • Process returns and exchanges • Provide customized shopping experiences • Recommend products • Track cart activity (including abandoned carts)
Marketing & Advertising
We may send marketing communications via: • Email • SMS • Social ads • Postal mail
If you opt into SMS messaging, we will send: • Promotional offers • Cart reminders • Order and shipping updates • Brand announcements
You may opt out anytime by replying STOP.
SMS Program Data Usage (NEW)
If you join our SMS program, your data is used to: • Send text messages about orders, updates, and promotions • Determine when a cart has been abandoned • Provide personalized mobile experiences
SMS opt-in data and consent will never be shared with unaffiliated third parties.
Security & Fraud Prevention
We use information to authenticate accounts, detect suspicious activity, and prevent fraud.
Customer Support
To assist you with orders, questions, or concerns.
Legal Obligations
To comply with laws, respond to legal requests, or enforce our Terms.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose information:
With Shopify and Service Providers
For: • Payment processing • SMS delivery • Advertising and retargeting • Data analytics • Cloud storage • Fulfillment and logistics • Website hosting
With Marketing & Advertising Partners
To deliver promotional content, personalized ads, and retargeting — Excluding SMS opt-in data and consent. This data is never shared or sold.
With Your Consent
For social media integrations, product shares, etc.
Within Our Corporate Group
To support operations and strategy.
In Business Transfers
Such as mergers, acquisitions, or restructuring.
For Legal Compliance
To protect rights, comply with law, or respond to authorities.
SMS OPT-IN DATA & THIRD-PARTY SHARING EXCEPTION (NEW REQUIRED SECTION)
We may share certain personal information for business purposes, but:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This ensures compliance with mobile carrier, TCPA, and CTIA requirements.
THIRD-PARTY WEBSITES & LINKS
Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before interacting or providing information.
CHILDREN’S DATA
Our Services are not intended for children under the age of majority. We do not knowingly collect data from children. If you believe a child has provided personal information, contact us to request deletion.
SECURITY AND RETENTION OF YOUR INFORMATION
We implement commercially reasonable security measures, but no system is perfectly secure.
We retain information as needed for: • Fulfilling orders • Managing accounts • Meeting legal obligations • Resolving disputes • Enforcing contracts
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights such as:
• Right to Access / Know • Right to Delete • Right to Correct • Right of Portability • Right to Opt Out of Sale or Sharing • Right to Manage Communication Preferences (including SMS STOP commands)
We may need to verify your identity before processing a request.
